For 25 years I worked on the front lines serving clients like Rolls-Royce, Rose-Hulman, Choctaw Casinos, The Venetian Casino & Resort, Chuy’s, KFC, Pizza Hut, Subway and the Indiana Department of Transportation to name a small handful. Then one day I realized, it was not enough, not enough for me to continue serving clients. I wanted to support those employees working the front lines, in sales, in customer service. And by serving employees instead of clients, I could positively impact employee retention, customer retention and revenue. In a nutshell, I provide communication workshops to companies world-wide to inspire human connection, kindness and laughter in the workplace. I want to make working for a company more fun, more enjoyable. And if employees truly enjoy who they work with and for, they will serve the company better, they will serve their managers better and inevitably provide higher levels of customer service – both internally and externally.