Your front-line employees must continue to be positive ambassadors (no matter what’s going around them–kids screaming, doorbell ringing, client’s missing deadlines) for the organization.
CUSTOMER SERVICE THAT DELIVERS
This program intends to infuse passion with work by stripping away the mundane and allowing playfulness and exploration to improve your business.
Building relationships with customers with or without the face-to-face interaction is the goal of this program. We teach participants how to critically think in the moment, listen carefully and pick up cues from their clients to better help meet client needs on their level. Participants will be equipped to continue to cultivate consultative communications.
CORNERSTONE WORKSHOPS IN THIS PROGRAM
All workshops are customized to your specific organization’s needs to ensure maximum engagement and impact.
Communicate Confidently
Learn how to be present in the moment, to listen carefully and contribute confidently. We’ll encourage positive collaboration and increase participant’s ability to think on their feet all with energy and enthusiasm. We’ll also tap into the art of communicating with all your senses.
Reach Greater Heights & Collaborate Effectively.
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Customer Retention & Loyalty
Make customer experience your #1 priority. This program is designed to help your team focus on making quick connections and communication easy for all customers and clients.
We help customers love your staff.
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IMPACT OUR CLIENTS ARE FEELING
86%
reported that this workshop provided them tactics for getting calls with clients back on track
93%
said the workshop gave them tactics to better serve their clients
80%
stated that the workshop prepared them to ask clients more probing questions
MORE OF OUR PROGRAMS
COMMUNICATION
EMPOWERMENT
When it comes to determining our likability, body language accounts for 93% of communication while the remaining 7% are words. Evolve your confidence in public speaking and tap into truly engaging interpersonal communication skills with our multidimensional communication programs.
TEAM BUILDING
THAT INSPIRES
Building teams that are strong and united is one of the most important investments you’ll ever make. Authentically build your leadership while empowering your team to create people-driven change that creates real business results with our Team Building programs.